Provider News Feed

The Summer 2023 issue of MCNA's provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• Compliance with Marketing Guidelines
• New on Portal: Patient Control Number Field
• Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking "Manage Your Mailing List" in your Provider Portal account. We also recommend that you check your Mailing List often to ensure the email addresses for your office are up-to-date.

We are making a change to the way you access your Provider Portal account to add an extra layer of security and prevent unauthorized access. Starting the evening of June 27, two-factor authentication (2FA) will be a required step when you log in. Please read our FAQ to learn more.

MCNA ensures that members have the right to access emergency dental care services consistent with the need for such services. Your office plays a vital role in ensuring Idaho Smiles members receive the dental care they need. Please click here to read more about emergency treatment.

The Spring 2023 issue of MCNA's provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• Resources to Guide You Through MCNA's Provider Portal
• Provider Question of the Quarter
• Case Management Assistance from MCNA

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking "Manage Your Mailing List" in your Provider Portal account. We also recommend that you check your Mailing List often to ensure the email addresses for your office are up-to-date.

MCNA's Provider Portal has been updated to include a new option for adding a Patient Control Number generated by your office to claims, pre-authorizations, and referrals as additional information. Please click here to learn more and get started using this new feature.

Our sincerest thanks for the excellent dental care you continue to provide to our members. Your dedication to their oral health and well-being throughout all of the challenges during the Public Health Emergency over the past couple of years has truly made a difference! Thank you for making them SMILE! Remember, you can always rely on our dedicated PR team for support when you need it. Please don't hesitate to contact us!

MCNA ensures that members have the right to access emergency dental care services consistent with the need for such services. Your office plays a vital role in ensuring Idaho Smiles members receive the dental care they need. Please click here to read more about emergency treatment.

A new version of the Idaho Smiles Provider Manual is now available. Updates are effective December 15, 2022. Please download a copy of the Provider Manual directly at https://manuals.mcna.net/idaho.

You are invited to participate in Round 3 of the nationwide study sponsored by the National Council on Disability, which is helping to drive real change for adults with Intellectual and Developmental Disabilities (I/DD)! In this last round, you will be asked to provide your input to build consensus on two major issues— Medicaid Participation and Treatment of Adults with Intellectual and Developmental Disabilities (I/DD). To learn more and complete the Round 3 survey, please click here.

Thank you to all dental providers who participated in last month's survey to help drive real change for adults with Intellectual and Developmental Disabilities (I/DD)! You are invited to participate in Round 2 of this national study sponsored by the National Council on Disability, which focuses on items most often noted by providers in Round 1. To learn more and complete the survey, please click here.