Idaho, it's time to smile!
MCNA Dental is proud to provide dental benefits for children and adults enrolled in Idaho Smiles.
MCNA Dental is a dental plan for Idaho Smiles throughout the entire state. If you live in Idaho, you or your children may be assigned to MCNA. We will manage your dental care.
As an MCNA member, you will automatically have access to great dental care. MCNA offers you a large network of General Dentists and Dental Specialists across Idaho. We work with our network dentists to make sure you get the high-quality dental care you need for your best smile!
For more information about Idaho Smiles, visit the Idaho Department of Health and Welfare website.
How to Enroll with MCNA Dental in Idaho
You will be notified by the State of Idaho that you have been enrolled with MCNA Dental to manage your dental care needs. You will automatically have access to great dental care through our statewide network of dentists. If you have questions about Medicaid benefits, please call the Idaho Department of Health and Welfare (IDHW). You can call toll-free at 1-877-456-1233.
Call our Member Hotline if you have any questions or need help with enrollment.
MCNA Dental is the largest dental insurer in the nation for state Medicaid and CHIP programs. We have been in business for over 30 years, and over 5 million members across 7 states trust their smiles to MCNA!
As a leader in oral health, we strive to be the best. We have been accredited by national organizations to help ensure that we continue to offer the highest quality customer service and dental care. This is key to our commitment to improving oral health care for the members we serve.
MCNA was the first dental plan in the country to be awarded full URAC Dental Plan Accreditation. This important accreditation is a symbol of our dedication to quality improvement and outstanding service.
Visit the URAC website for more information.
MCNA has earned National Committee for Quality Assurance (NCQA) Accreditation in Credentialing and Recredentialing. This ensures we maintain dental provider networks with only qualified dentists to provide excellent oral health care.
Visit the NCQA website for more information.
For more information about MCNA, visit our corporate website.
You are entitled to the dental services that help to ensure healthy teeth and a beautiful smile!
Idaho Smiles covers many of the costs of routine and preventive dental care. You qualify based on your family's income.
- Sealants and Fluoride
- Root Canals
- Dental Emergencies
There are even more preventive, diagnostic, and therapeutic covered services available! Download your Member Handbook to see a full list of your covered services.
Extra Benefits and Services
Your Idaho Smiles dental coverage with MCNA also includes extra benefits and services to smile about!
We offer these extra benefits to our members to help promote good oral health. If you are enrolled with MCNA, you can get the extra benefits below. These benefits are available in addition to the standard dental benefits provided by the State. Full details and requirements for each value-added service are available in your Member Handbook.
Included in Your Plan
Members who are pregnant are eligible for MCNA's Bright Beginnings program. Pregnant members will receive a free dental kit with oral health care supplies and information about good oral health for moms and babies.
More Services for You
The following services are available to you at no charge. Call our Member Hotline for more information on any of these services.
Auxiliary Aids: The information on this website is available for free in other formats. Please call us to request it.
Help in Other Languages and Interpreter Services: If you do not speak English, we can help. We have access to interpreter services. These services let us help answer questions in your preferred language. We can also arrange for an interpreter when you visit the dentist. Our Member Hotline staff can arrange these services at no cost to you.
News and Resources
Access member news, documents, forms, guides, and helpful resources.
Your Member Handbook includes detailed information about Idaho Smiles, your covered dental services, contact information, and much more. You will receive your Member Handbook in the mail when you are enrolled with MCNA. You may also download it at any time below.
You may request another hard copy of your Member Handbook at no cost. You may also request the Member Handbook in other formats and languages. Call our Member Hotline and you will receive it within 5 business days.
Guides and Tools
The resources below contain educational information, helpful guides, and useful tools for our members.
You may download and complete any of the forms below as needed. Each form contains instructions about where and how to submit it once you have filled it out. If you have any questions or need help with a form, please call our Member Hotline.
State and Federal Resources
Below are resources from state and federal agencies. Explore these resources to find out more about your dental benefits with MCNA.
Below is the latest news and information from MCNA for our members enrolled in Idaho Smiles.
New Issue of Tooth Tribune is Out Now
Posted: January 9, 2024
The latest issue of MCNA’s member newsletter is out now! In the Tooth Tribune, you will find oral health tips and information to help you take care of your teeth and gums. This issue features tips on how to keep your smile healthy during holiday travel. It also features MCNA’s privacy practices and Clinical Practice Guidelines (CPGs). Get your issue of Tooth Tribune here: https://www.mcnaid.net/members/newsletters
Know Your Rights
Posted: December 1, 2023
As an MCNA member you are entitled to certain rights and services when being treated by MCNA network providers. It’s your duty to take part in the healthcare treatment suggested by your provider. We want to make sure that you are aware of your rights and know how to access them. A list of those rights can be found in your Member Handbook. Please read it to know your benefits.
You can always download MCNA’s Member Handbook from our Member Portal. Go to https://member.mcna.net to create your account and log in. You can also call our Member Hotline toll-free if you would like to request a hard copy of your Member Handbook.
Find a Dentist
MCNA has a large network of general and specialty dentists throughout Idaho. You can choose a dentist from MCNA's online Provider Directory. Our Provider Directory is always current.
MCNA's Kids Zone offers colorful children's activities to help you learn about the importance of good oral health in a fun way. Access interactive dental games, quizzes, downloads, videos, and more!
We care about your smile and are here to help you with any questions you may have!
Call our Member Hotline
The easiest way to contact MCNA if you need help with your dental care is to call our toll-free Member Hotline at 1-855-233-6262. You can call Monday through Friday, from 6am through 6pm, MST, excluding national holidays.
If you call after regular business hours, you can leave a message on our secure voice mailbox. We will return your call the next business day.
MCNA has staff that speaks English and Spanish. We can also help you in other languages. For hearing impairing members, our TTY line is available at 711.
Email Member Services
You may contact our Member Services team using our email form. You may also email directly to MemberHotline_ID@mcna.net.Send Email
Send Postal Mail
You may send postal mail to MCNA at:
P.O. Box 740370
Atlanta, GA 30374-0370