Provider News Feed

MCNA now offers our Idaho Smiles members access to our After-Hours Hygienist Helpline. The Helpline is staffed by dental hygienists who can evaluate members’ dental issues and refer them to the most appropriate setting for care. Please read our provider bulletin for more information about this new resource.

We have updated our Clinical Practice Guidelines (CPGs). Our approved 2024 CPGs can be found under the "Guides and Tools" section of our website and the "Support and Downloads" page in the Provider Portal.

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• Ensure a Bright Summer Smile

• MCNA's New Websites

• Important Notice for Your Office

• Keep Your Information Up-to-Date with MCNA

• Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

A new version of the Idaho Smiles Provider Manual is now available. You will find a summary of the changes in the Revision History located after the Contact Information section near the front of the manual. We encourage you to download a copy of the new Idaho Smiles Provider Manual today at https://manuals.mcna.net/idaho.

The next issue of MCNA’s provider newsletter, Dental Details, is now available! Check your email or download the latest issue.

In this issue:

• Recent Changes to MCNA's Provider Portal

• 2024 CDT Code Changes

• Recognizing Dentists and Dental Hygienists

• New Clinical Practice Guidelines

• Question of the Quarter

If you are not subscribed to receive the newsletter each quarter, you can easily sign up by clicking “Manage Your Mailing List” in your Provider Portal account. We also recommend that you check your Mailing List periodically to ensure the email addresses for your office are up-to-date.

Claims clearinghouse Change Healthcare recently experienced a cyber security issue that may have affected your practice's ability to submit patient claims and prior authorizations. Claims received through alternative methods will result in timely processing and payment. Please read our provider bulletin to learn more.

The spring months are a great time to celebrate dental professionals. March 6th is National Dentist’s Day, and the second week of April is Dental Hygienists’ Week. On behalf of MCNA, thank you for the great dental care you provide and the positive impact you make on oral health in your community.

MCNA is excited to announce an enhancement to our system that allows providers to report when a member has missed a dental appointment. With this enhancement, MCNA continues to support your practice in the reduction of missed appointments. Read our provider bulletin to find out how.  

MCNA has adopted new Clinical Practice Guidelines (CPGs). Our approved CPGs can be downloaded from the "Support and Downloads" page in the Provider Portal, or from MCNA's website.

A new version of the Idaho Smiles Provider Manual is now available. You will find a summary of the changes in the Revision History located after the Contact Information section in the manual.