Documents and Resources

Emergency Treatment

MCNA works to ensure that our members have access to emergency care by not requiring prior authorization for emergency dental care. Our members have the right to access emergency dental care consistent with the need for such services. Should you need emergency dental care, please call MCNA’s Participant Hotline at 1-855-233-6262. Our team can help you find a dentist who can see you as soon as possible. If your life is in danger, please call 9-1-1 for immediate assistance.

You will receive your participant materials in the mail after you enroll with MCNA Dental. Below are some additional materials for you.

Participant Handbook

Participant Handbook

Your Participant Handbook includes:

  • General Plan Information
  • Detailed Dental Benefits
  • Frequently Asked Questions
  • How to Obtain Emergency Services
  • Contact Information for MCNA Dental and Other Resources
  • Participant Rights and Responsibilities
  • Information on Complaints/Grievances and Appeals
  • How to Report Fraud and Abuse
  • Much more!

You may download your Participant Handbook as a PDF file. Adobe Reader may be required to view the file.

To request a different version of your Participant Handbook, call the MCNA Dental Participant Hotline.

Clinical Practice Guidelines

MCNA adopts Clinical Practice Guidelines that are based on the best available evidence. These guidelines help our dentists make the most appropriate decisions about your oral health and dental treatment to help improve the quality of care you receive.

Read our Clinical Practice Guidelines to learn more about our program.

Provider Directory

MCNA Dental has a large network of general dentists and specialists. Search our online Provider Directory to find a dentist from our network by clicking here.

The online Provider Directory is always current. You can search for a dentist by name, gender, location, language, and more.

The MCNA Kids Zone

Our Kids Zone contains interactive dental games, quizzes, downloads, videos, and more! Click here to visit the Kids Zone.

Forms and Literature

Below are forms and literature available for you to download. If you have any questions, please contact the MCNA Dental Participant Hotline for assistance. Adobe Reader may be required to view these files.